![]() ![]() QB sent another unit and it does the same thing. Our Team is now keying CC sales adding another expense. Worst of all the system will approve a charge and then void it.always after the customer is gone. System locking, chip reader not working, tap not working. To do so find the Cost of Goods entry for the day of the sale and change the amount to match your new adjusted cost.Upgrading to POS19 and being told that we can only use ingenico lane/5000 Tap-Chip-Swipe we have had nothing but problems. You will need to manually adjust the costs accounts as it will not correct the balance automatically. Then copy the original voucher and put the proper costs in. So the proper way to fix this problem is to go back to the original transaction, copy it and then change all of the items to return items. POS has the wrong cost for those items and therefore your inventory value as well as Cost of Goods sold are now off. You go back and reverse the voucher, but some of those items have been sold. So what is the harm? Let's say you create a receiving voucher and then realize the following week that some of the items are the wrong price. The problem is that when you reverse a sales receipt and/or receiving voucher, it creates reversing transaction on the day that you reversed the transaction even though the original transaction maybe weeks ago. I have come to the conclusion that you should never reverse a transaction. ![]() William English: You need to also make sure you have the most current file backup to restore once you reinstall as server, as if there were any transactions entered while file was on different machine. Probably what happened is the IT company moved the server machine on you, especially if they were installing a file server.Ĭolleague: Okay, so I just need to uninstall and reinstall it since the location we are talking about should be the server? Back-up and restore is only on the server. William English: Mostly you are at a client machine. I cannot see the backup and restore under the utilities even when signed in as sysadmin which is why I was looking to see what store it thought it was. So, if you go into preferences, company and then multi-store, it will tell you if you are an HQ file or a remote even if you are on a client machine.Ĭolleague: So then the issue is in the install? Sorry, since I didn't install it and haven't seen this before I am slightly confused. The company file is how you determine if a company is the HQ or a remote file. It only asks if it is a server or client. HQ's refers to the location and when you install the software. William English: So we need to be clear about terms. How do I fix that? Uninstall and reinstall? installed the software on the headquarters machine, it says that it is the headquarters in the preferences but if you go to the help>about it says it is a client. One of Will’s colleagues, a QuickBooks consultant, has a client with POS V6.0 multi-store who is moving it to new machines.Ĭolleague: I have a client who has V6.0 multi-store and is moving it to new machines. If the charge never went through in the first place, then she can process the transaction as usual. The reason she needs to log out of the Intuit merchant account is so she doesn’t charge the customer’s credit card again. After the sale is made, log back into the Intuit merchant account. ![]() Since Intuit is their Merchant Service Provider, they first need to log out from the merchant account. In this customer’s case, she called AMEX and they confirmed the charge but it’s always a best practice to contact Intuit since that is their Merchant Service Provider.Īs long as the charge went through, she should manually enter that particular sale in QBPOS. If it’s not there, she should call the Intuit Merchant Services department to verify whether or not the charge went through. Solution: In QBPOS, she can first try to look up the transaction by customer name or by the sale amount. She also ran an End of Day report and the charge wasn’t captured. Then, she checked their QBPOS but the transaction wasn’t showing in their Sales History. The representative confirmed that the credit card transaction went through. The client first called American Express since that’s who the client has their account with. As you can imagine, the customer quickly started verifying whether or not the charge went through. Right when they swiped the card, their internet went out. Issue: This morning they made a sale and ran the customer’s credit card for that particular amount. We were contacted by one of our retail boutique customers who uses the QuickBooks Point of Sale (QBPOS) and the QuickBooks Financial Pro software. ![]()
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